Overview
Work History
Education
Timeline
Generic

Florentina Bojica

Account Payable Officer With Spanish
Giroc

Overview

7
7
years of professional experience

Work History

Account Payable Officer With Spanish

Wipro Technologies
06.2023 - Current
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • I was involved in the process of Travel and Expense Department being part of Latam Audit team.
  • Enhanced efficiency in auditing procedures through the development of standardized audit checklists and templates.
  • Reduced discrepancies in travel expenses by conducting thorough and timely audits on submitted reports.
  • Collaborated with cross-functional teams to develop improved travel and expense management strategies.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.

Sales Assistant

SC Delicii Raw SRL
12.2019 - 06.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Customer Service Representative

Amazon
08.2017 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Master of Science - Finance And European Public Governance

Constantin Brancusi University
Târgu Jiu, Romania
04.2001 -

Bachelor - Finance And Banking

Constantin Brancusi University
Târgu Jiu, Romania
04.2001 -

Timeline

Account Payable Officer With Spanish

Wipro Technologies
06.2023 - Current

Sales Assistant

SC Delicii Raw SRL
12.2019 - 06.2023

Customer Service Representative

Amazon
08.2017 - 08.2019

Master of Science - Finance And European Public Governance

Constantin Brancusi University
04.2001 -

Bachelor - Finance And Banking

Constantin Brancusi University
04.2001 -

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Florentina BojicaAccount Payable Officer With Spanish