Florentina Bojica
Account Payable Officer With Spanish
Giroc
Overview
7
7
years of professional experience
Work History
Account Payable Officer With Spanish
Wipro Technologies
06.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- I was involved in the process of Travel and Expense Department being part of Latam Audit team.
- Enhanced efficiency in auditing procedures through the development of standardized audit checklists and templates.
- Reduced discrepancies in travel expenses by conducting thorough and timely audits on submitted reports.
- Collaborated with cross-functional teams to develop improved travel and expense management strategies.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Sales Assistant
SC Delicii Raw SRL
12.2019 - 06.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Customer Service Representative
Amazon
08.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Finance And European Public Governance
Constantin Brancusi University
Târgu Jiu, Romania 04.2001 -
Bachelor - Finance And Banking
Constantin Brancusi University
Târgu Jiu, Romania 04.2001 -
Timeline
Account Payable Officer With Spanish
Wipro Technologies
06.2023 - Current
Sales Assistant
SC Delicii Raw SRL
12.2019 - 06.2023
Customer Service Representative
Amazon
08.2017 - 08.2019
Master of Science - Finance And European Public Governance
Constantin Brancusi University
04.2001 -
Bachelor - Finance And Banking
Constantin Brancusi University
04.2001 -