Elona Giubega

Resolving interdepartmental issues, ensuring compliance with quality standards, and managing critical documentation. My job also involved processing and centralizing data, troubleshooting discrepancies, and maintaining accurate records for higher education programs.

• Acted as a liaison between university faculties and departments to address and resolve issues, ensuring compliance with internal and external quality standards.
• Prepared and reviewed documents for the Quality Management Department (QMD), ensuring accuracy and completeness to support effective decision-making.
• Collected, centralized, and processed data to meet reference standards, proactively identifying and addressing discrepancies to maintain data integrity.
• Managed program documentation for the National Register of Higher Education Qualifications, troubleshooting and resolving documentation issues to ensure up-to-date records.
• Provided timely and accurate responses to academic community queries regarding study program documentation, enhancing client satisfaction through effective communication and problem resolution.

Coordinated the planning and execution of data collection projects for market research, primarily for Spain and Latin America. In this role, I:

• Maintained close client relationships, from commissioning to delivery.
• Clarified the objectives of each study, offered enhancement suggestions, and advised on realistic estimates.
• Collaborated with the sales representative to conduct feasibility checks and make necessary adjustments.
• Communicated with team members to develop and implement execution plans.
• Monitored implementation, identified issues, and addressed any stuck points.
• Led the team in finding appropriate, timely solutions.
• Facilitated knowledge sharing within the larger team, including customer tips, challenges encountered, and solutions found.
• Ensured that projects were delivered on time, within budget, and met KPIs.

Assessing companies' performance on environmental, social and internal governance (ESG) criteria with a focus on pharmaceutical and medical services sectors. Thus, I:

• Identified and scored relevant public information sources, leading to an overall ESG company score
• Wrote analyst views to summarize the key elements of a company´s rating
• Engaged with companies for feedback regarding their evaluation
• Trained new colleagues on methodology and critical analysis of the information encountered
• Collaborated with other teams to expand the knowledge base