Dragos Baciu
Timisoara, Timis,TM
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Configuration Manager
Continental Automotive
Timisoara
08.2023 - Current
- Evaluated system compatibility with new software upgrades and versions.
- Developed configuration management processes to ensure compliance with departmental standards.
- Maintained accurate records of changes using version control techniques.
- Created reports on configuration item status, noting deviations from established baselines.
- Managed development and maintenance of system baselines for tracking configurations.
- Identified, documented, and tracked changes in software, hardware, and network configurations.
- Collaborated with project teams throughout product development lifecycle to ensure effective configuration management.
- Assisted in creating training materials for end-users on newly configured systems.
Associate Account Director
Dynata
Timisoara
09.2022 - 05.2023
- Collaborated with several key account managers to successfully acquire new clients.
- Carefully monitored customer account relationships through strategic financial analysis.
- Negotiated contracts and fees internally and with customers to secure pricing.
- Cross-sold additional products and services to increase profitability within accounts.
- Collaborated with clients to develop advertising solutions and future growth plans.
- Offered knowledgeable customer support by staying up to date on company products and services.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Settled any customer disputes in a professional and pleasant manner.
- I answered customer questions regarding account discrepancies or problems.
- Worked to ensure a positive, hassle-free customer experience.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Received payments and posted amounts to customer accounts.
- I spoke with customers to learn the reasons for overdue payments and to review the terms of the credit contract.
- Contacted customers with delinquent accounts to solicit payment.
Account Manager
Dynata
Timisoara
06.2019 - 08.2022
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Collaborated with sales team to collectively drive growth and market share.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Produced sales documents, finalized deals and filed records.
Education
Junior QA - Software Testing / Validation
IT School
Timisoara11.2022
Bachelor of Science - Psychology
West Univerity of Timisoara
Timisoara07.2021
High School Diploma -
High School “Dr. Mihai Ciuca”
Botosani07.2016
Skills
- JIRA
- IBM Engineering Global Configuration Management
- Confluence
- Jazz
- Comala
- SmartBear
- DOORS
- Microsoft Office (Word, Excel, PPT)
- Requirements Analysis
- Scrum methodology
- Bug tracking and resolution
- Test Planning
- Test Plans and Test Methodologies
- Software Development Life Cycle
- Manual Testing
- Black box testing
- Process development
- Version control
- Web and Mobile Application QA
- Report writing
- Payment solicitation
- Problem Identification
- Problem investigation
- Updating customer accounts
- Analytical and critical thinking
- Customer Relationship Management
- Administration and management
- Account monitoring
- Attention to Detail
- Sales and Marketing
Languages
Romanian
First Language
English
Advanced
C1
French
Elementary
A2
Certification
- "Manual SW Testing" Training, IT School - 2022
Timeline
Configuration Manager
Continental Automotive
08.2023 - Current
Associate Account Director
Dynata
09.2022 - 05.2023
Account Manager
Dynata
06.2019 - 08.2022
Junior QA - Software Testing / Validation
IT School
Bachelor of Science - Psychology
West Univerity of Timisoara
High School Diploma -
High School “Dr. Mihai Ciuca”
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