Adrian Zgabaia
Applying For Facilities Helpdesk Administrator
Timișoara
Summary
Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Administrator
Fifty Five Bistro
3 2021 - Current
- Crafted and executed a strategic brand image, enhancing the restaurant's visibility and reinforcing brand recognition.
- Managed up to 10 employees.
- Increased revenue by 45% within the first two months.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Administrator
Favela Burgerz
10.2023 - Current
- Oversaw daily business operations, including financial management and process optimization, to ensure operational efficiency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Alge Vegan Restaurant
09.2019 - 12.2020
- Managed day-to-day customer service, resolving guest concerns and enhancing customer satisfaction, contributing to repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Waiter
UK House of Lords
09.2016 - 04.2017
- Delivered high-level dining service to VIP guests, including politicians and dignitaries, ensuring strict adherence to formal protocols and etiquette.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Bartender
UK House of Lords
04.2015 - 09.2016
- Provided excellent customer service in high-volume sports bar, maintaining strong relationships with regular customers and ensuring a positive atmosphere.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Laws - LLB - Law
Universitatea "Tibiscus" Din Timişoara
Timisoara 05.2008 - 05.2012
Skills
Excellent verbal and written communication
Exceptional customer service and conflict resolution
Team leadership and staff training
Multitasking and time management in high-pressure environments
Familiarity with point-of-sale (POS) systems and hospitality software
Fluent in English and Romanian
Competent in Spanish communication
Operations Management
Customer Relationship Management
Team Leadership
Staff Supervision
Performance Improvement
Locations
Timişoara
Timeline
Administrator
Favela Burgerz
10.2023 - Current
Assistant Manager
Alge Vegan Restaurant
09.2019 - 12.2020
Waiter
UK House of Lords
09.2016 - 04.2017
Bartender
UK House of Lords
04.2015 - 09.2016
Bachelor of Laws - LLB - Law
Universitatea "Tibiscus" Din Timişoara
05.2008 - 05.2012
Administrator
Fifty Five Bistro
3 2021 - Current
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